Dispute and Correction Policy

Anyone affected by something published on CRUX — a developer or promoter, an authorised representative, an allottee, or any person named or identifiable in the information shown.

• A court or tribunal record attributed to the wrong party.
• A matter whose status has changed — disposed, withdrawn, settled, stayed, or decided.
• A filing, figure or document we have read or reported incorrectly.
• A factual error in project details, promoter details or dates.
• Any other statement on CRUX you say is inaccurate or incomplete.

We will not remove or raise a grade because it is unwelcome. A grade is our opinion, formed from public records by a published method. We correct facts and we re-run the method; we do not negotiate outcomes, and no payment of any kind can change a grade.

Use the form on this page. Tell us the project, who you are and your relationship to it, exactly what you say is wrong, and what the correct position is. Attach documents — a court order, a disposal record, a corrected filing. Give us an email address we can reply to.

1. Acknowledgement within 2 working days, with a reference number.
2. Review within 10 working days. We check the submission against the source record and, where relevant, re-run the grading method on corrected inputs.
3. A written decision, stating what we changed and why, or why we did not change it.
4. While a dispute is open, the project page shows an "Under review" indicator. The grade is not withdrawn during review, because withdrawing a grade on request would itself be a way to game the system.
5. If we were wrong, we say so. Corrections that change a grade are recorded in that project's grade history, which is public. We do not quietly edit.

If you are not satisfied, write to our Grievance Officer at grievance@comfhutt.com. Nothing in this process affects your legal rights.

We publish what the record says, we show you the record, and we correct what we get wrong.